Cancellation policy

How Hachiya plans work

When you choose a plan (Just Me, The Two of Us or Whole Home), you agree to be charged the plan price shown at checkout today, and again every 8 weeks, until you cancel. Each charge ships a new box of bars. The price stays the same unless we email you about a change at least 30 days before your next billing date.

Free gifts

Free gifts come with your first box only.

Skip, pause or cancel

You can skip a box, pause, or cancel your plan at any time from your account, or by emailing hello@gethachiya.com. Changes made before your next billing date apply to that box. There are no cancellation fees and no minimum number of boxes.

Reminders

We email you before each renewal so you're never surprised by a charge.

Money-back promise

Every box is covered by our 60-day money-back promise. See our refund policy for details.