Refund policy

Our 60-day money-back promise

Use Hachiya for up to 60 days after your order arrives. If it isn't working for you, email hello@gethachiya.com with your order number and we'll refund you in full, even if you've used the soap. You don't need to send anything back.

We process refunds within 3 business days of your email. Your bank may then take 5 to 10 business days to show the money in your account. Refunds go back to the card or payment method you used.

Damaged or wrong items

If something arrives damaged or isn't what you ordered, email us a photo within 14 days of delivery and we'll send a replacement or refund it, whichever you prefer.

Plans

You can skip, pause or cancel your plan at any time. Cancelling stops future boxes. It doesn't refund boxes already shipped, but the 60-day promise above still covers them.

Questions? Email hello@gethachiya.com and a real person will write back.